Careers - Ascott China

Housekeeping Manager

Major Responsibility

- Involve in making and implementing Housekeeping policies and standards.

- Supervise staff to comply with rules and regulations, ensure operation procedures and service standards are met.

- Monitor the status of apartments every day, guide supervisors to manage attendants, and guarantee the implantation of work plan.

- Inspect the Residence Facilities, Public Areas and the Back of the House (including all storerooms, luggage rooms and offices) are kept clean and well maintained.

- Coordinate with Sales Department, guarantee best occupancy rate, ensure that apartments and equipments are clean.

- Work closely with other department managers to contribute to the operation of the property.

- Strengthen connection with other Ascott properties, make sure the information sharing requested by guest service.

- Assist residence manager to meet and provide a fond farewell to important/group guests, provide service for important activities/events.

- Check and confirm readiness of apartments for VIP/VVIP, visit guests on special occasions, eg. ill guests, long-stay guests.

- Ask guests their opinion of housekeeping work, deal with complains properly, improve housekeeping service.

- Monitor and control items consumption and the usage of cleaning equipments, manage regular stock inventory.

- Control Lost & Found, report management and file storage, conduct expenditure estimates.

- Improve staff quality, inspire initiative, encourage staff to attend training programs.

- Communicate with staff on a timely basis, find out and solve problems.

- Promote and train high-potentials.

- Take the Manager-on-duty job regularly.

- In compliance with the Ascott Group's Environmental Health and Safety (EHS) guidelines and policies, pay attention to energy conservation and the safe operation in daily work.

- Other duties assigned by superiors.

Requirements

- College degree or equivalent;

- Minimum three years supervisory working experience in hotel or serviced residence, pre-opening experience preferred;

- English listening/speaking/reading/writing skills preferred;

- Familiar with relative professional knowledge, housekeeping management, service procedure and quality standards;

- Sense of initiative, ability to obey, team spirit, enthusiasm of serviced residence/hotel;

- Strong ability to organize and coordinate, flexibility, ability to execute, good language expression capability, and information management skills;

- Strict compliance with procedure, good communication skills, ability to answer questions and deal with emergency;

- Excellent computer skills including proficiency in Microsoft Office software (e.g. Word、Excel、PowerPoint、Outlook, etc.);

- Ability to work under pressure.

Residence Manager

Brief Introduction
- Organize and coordinate resources to achieve the goals set by the company, according to company standards and relevant laws and regulations.
- Complete the operational work.

Major Responsibility
- Revenue management: involve in management of sales action plan, inventory management with yield management principles, and participate in market competition analysis.
- Team management: managing data, staffing and employment proposals, planning, training, as well as designing employee career development.
- Cost management: control staff costs and various costs incurred within sectors according to the annual budget.
- Asset and security management: understand the property’s facilities operation and train the subordinates in these areas. Overall management of property assets and ensure a long-term investment value of assets. Effective management of the owner / representatives and to maintain good communication relationships. Responsible for financial planning and coordination to improve productivity and return on investment.
- Sales relationships: according to self- knowledge and evaluation and reports provided to understand, follow and develop customer relationships.
- Cash Flow Management: Manage the invoice, cash receipt and payment as well as accounting of receivables.
- Internal and external relationship management and communication: Represents the Ascott Limited in a professional manner in all contexts, ensuring positive relationships are developed and maintained with all relevant external parties, including government, unions, industry and regulatory bodies, and suppliers. Collaborate with various departments to meet customers’, guests’ and company's expectations.
- Standards’ and procedures’ management: adopt and supervision all existing programs to ensure the smooth implementation of all company policies, regulations and the behaviors.
- Ensure that all the property behaviors comply with all relevant laws and regulation acts.
- Works co-operatively with internal resources including corporate office.
- Be a property manager on duty on a regular basis.
- In compliance with the Ascott Group's Environmental Health and Safety (EHS) guidelines and policies, pay attention to energy conservation and the safe operation in daily work.
- Complete other tasks assigned by superiors.
- Achieve Key Performance Indicators as set and agreed to.

Requirements
- Major in hotel, tourism or economic management;
- Over 3years practical management experience in serviced apartments/five-star international branded hotels;
- Extensive operational management expertise and financial knowledge;
- Familiar with local legislation and regulations;
- Excellent listening, speaking, reading and writing communication skills in Mandarin and English (multi-foreign language ability is preferred);
- Clear thinking, able to act mature and steady;
- Enthusiastic working attitude and a strong sense of responsibility;
- Good teamwork and communication skills, able to withstand strong pressure.

Security Officer

Job Description

- Ensure the security of the guest and their property.

Major Responsibility
- Be conscientious and do a good job according to the regulations, procedures and service standard of the company.
- Make sure staff in all departments work under the regulations of security.
- Immediately correct the behaviors which go against the regulations and insure to report promptly if necessary.
- Work with good manner; be polite to all the guests. Always remember “guests are supreme, safety comes first”. Be ready to provide quality services to guests at any time.
At the lobby:
- Help the guests with their baggage. Arrange the cars and providing the information which needed by the guests.
- Conduct the vehicles passing by, be response to the safety of the vehicles and pedestrians. Make sure the driving lane is clear.
- Be conscious all the time; make sure the residents’ properties are not harmed.
Monitoring:
- Find out the abnormal condition and suspicious personnel, response correctly if there are any fire alarms. Manage the keys, make records of all actions.
- Check and maintenance of the equipments at the surveillance room, keep records.
Patrolling:
- Patrolling around the certain route around property.
- Keep an eye on the engineering and hygiene problem of the public area; find the potential accident in time. Report to the superior if there is an unusual case.

- Check and maintenance of the firefighting equipment.

Employee’s entrance:

- Make records of the entering vehicles, the visitors and monitor the in and out of the items.
- In compliance with the Ascott Group's Environmental Health and Safety (EHS) guidelines and policies, pay attention to energy conservation and the safe operation in daily work.

- Ensure all the work commitments are met.

Requirements
- Minimum of senior high school is required;
- Relevant experience or veterans are preferred;
- Deal with things quickly and decisively, alertness, accurate and understand certain security knowledge;
- Responsible, honest and have a good attitude;
- Good image, good personality, healthy, no criminal record;
- Good communication skill, good team player;
- Be able to work under pressure.

Club House Attendant

Job Description
- Be responsible for the daily duties of the club house.

Major Responsibility
- In charge of the daily work of the club house. Proper and timely deal with the customer requirements, inquiries and complaints.
- If necessary, report to the supervisors in time.
- Ensure to comply with the Ascott related policies, procedures and standards.
- In compliance with the Ascott Group's Environmental Health and Safety (EHS) guidelines and policies, pay attention to energy conservation and the safe operation in daily work.
- Any other tasks assigned by the supervisors.

Requirements
- College degree and above, major in hospitality or hotel management. Having working experience in swimming pool is preferred;
- Over 2 years working experience in wellness center of serviced apartment or star hotels;
- Professional grooming with good communication skills;
- Good communication and can work under great pressure.

Housekeeping Attendant

Job Description
- As an attendant, you will be responsible for the cleanliness of assigned areas and ensure all work adhere to Ascott service standards.

Major Responsibility
- Clean assigned rooms, including changing bed sheets, changing terry, cleaning bidet\toilet, vacuuming floor etc, and replace amenities on a timely basis, eg: beverage, soap and toiletries.
- Clean public area in assigned floor.
- Be responsible for comprehensive room cleanliness.
- Respond to guests' requests, such as cleaning wastebaskets, replacing extra terry, cleaning bathrooms etc.
- Operate equipments properly, conduct basic maintenance, report problems to superiors or engineers, guarantee the normal operation of all equipments.
- Be alert to assigned area' s safety, prepare for fire/theft/accident prevention work, report exceptional situations to superiors immediately.
- Stock and count items in assigned areas, achieve resource conservation, report problems on a timely basis.
- Return or report any personal belongings left behind by the guest.
- Fill out work report correctly, write down real data and records.
- Know clearly about manners and politeness, apply them into daily work flexibly.
- Comply with the standards in our employee handbook, housekeeping rules and operation procedures in daily work.
- Follow supervisor and other superiors' arrangements, obey orders and be a team player.
- In compliance with the Ascott Group's Environmental Health and Safety (EHS) guidelines and policies, pay attention to energy conservation and the safe operation in daily work.
- Other duties assigned by superiors.

Requirements
- Minimum one year working experience in Housekeeping Department of hotel or serviced residence;
- Enthusiasm of serviced residence/hotel;
- Responsible, careful, honest, reliable;
- Sense of initiative, ability to obey, team spirit;
- Ability to understand well, good communication skills;
- Ability to work under pressure.

Guest Service Officer

Job Description
- Responsible for all daily Guest Services, Reception activities.

Major Responsibility
- Daily check in, check-out, reservation and reception work.
- Ensure correct handling of billing and administrative work, including the review and report archiving
- Reflect good professional image of companies and individuals in daily work and keep a good communication and coordination with partner of property.
- Proper and timely handing of customer requirements, inquiries and complaints. If necessary, promptly report to their superiors
- Ensure compliance with related policies, procedures and standards of Ascott
- Any other tasks assigned by supervisor

Requirements
- College degree or above, major in hotel management, tourism or graduate in language related disciplines.
- Relevant work experience is preferred
- Good communication skills, have good English or (Japanese / Korean) speaking ability.
- Good grooming.
- Can accept shift work

Guest Service Supervisor

Job Description
- Assist managers to provide customers with effective and satisfied customer service, so as to achieve the Ascott standards.

Major Responsibility
- Deal with daily check in/out, scheduled and reception task.
- Assist in arrangements for manager staff the normal schedule.
- Supervise guest service officers in their daily work and front desk for good customer service embodied in the professional image of companies and individuals.
- Proper and timely processing of customer requirements, inquiries and complaints. If necessary, promptly report to their superiors.
- Ensure and comply with Ascott relevant policies, procedures and standards.
- Any other tasks assigned by leader.

Requirements
- College degree or above, major in hotel management, tourism or graduate in language related disciplines.
- Apartments with more than 2 years service / experience-star hotel front desk.
- Good communication skills have good English or (Japanese / Korean) speaking ability.
- Good grooming, be familiar with front desk working process.
- Can be accept shift work.
- Able to take greater pressure.

Guest Service Manager

Job Description
- Lead guest service staff to provide effective and satisfying service to customers, so as to achieve the standards of Ascott.

Major Responsibility
- To ensure the full implementation of guest service and "crisis management" policies and procedures formulated by Ascott Group, as well as doing necessary supplement and completion according to the actual situation of the property.
- Responsible for supervision the daily check-in, check-out, reservation and greeting work done by guest service staff.
- Appropriately arrange normal work and rest schedule for guest service staff.
- Ensure the guest service present a professional image of companies and individuals in their daily work and good customer service.
- Maintain the good communication and coordination with all hotel partners.
- Properly and timely deal with customer requirements, inquiries and complaints. If necessary, promptly report to their superiors.
- Ensure compliance with Ascott and related policies, procedures and standards.
- Be a property manager on duty on a regular basis.
- Any other tasks assigned by supervisor.

Requirements
- Degree or above, major in hotel management, tourism or graduate in language related disciplines.
- More than 3 years work experience in reception department of serviced apartment/star hotels.
- Good communication skills, good English / Japanese / Korean capabilities.
- Good grooming, familiar with workflow of reception.
- Good communication skill, able to work under pressure.

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