Home - Business Cooperation - Comprehensive Support
THE ASCOTT ENTERPRISE IS BEHIND YOU
Our multi-disciplinary teams and experts are here to guide you at every stage of your property’s development and operation. The key tenets of our support programmes are:
PRE-OPENING SUPPORT
Design and technical guidance
• Comprehensive brand guidelines and standards.
• Multiple technical review checkpoints.
• Advice from our experienced in-house architect and engineering team.
• Multiple technical review checkpoints.
• Advice from our experienced in-house architect and engineering team.
Prepare to operate
• Comprehensive assistance in setting up of Ascott Business IT Solutions.
• Structured operational training and support packages with options for customizing ensures that we can address all of your needs.
• Structured operational training and support packages with options for customizing ensures that we can address all of your needs.
POST-OPENING SUPPORT
Sales & Distribution
• Access to our Sales and Distribution systems and training from our sales teams.
• Global marketing programme and local marketing support.
• Global marketing programme and local marketing support.
Continuous education
• Proprietary training programmes developed in-house by Ascott’s Centre for Excellence (ACE).
• Training courses may be delivered both online and onsite.
• Training courses may be delivered both online and onsite.
Operational reviews & audits
• Review and benchmark for insights to optimize performance.
• More than just integrating our systems and aggregating customer data, we continue to look at redefining our customer experience to deliver standards that exceeds expectations.
• More than just integrating our systems and aggregating customer data, we continue to look at redefining our customer experience to deliver standards that exceeds expectations.
Global yet local support
• Global operations teams share the best practices and test new innovations; local teams localize the support and provide on-site assistance.
• Dedicated key account manager for franchise properties to review and advise on top and bottom-line optimization.
• Dedicated key account manager for franchise properties to review and advise on top and bottom-line optimization.
